Frequently Asked Questions
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. We ensure each order is hand-packed and fulfilled with upmost care. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
How Do You Ship Your Products?
We ship locally and internationally and put your needs first by supplying you with your tracking number and updates along the way with full support and readiness to answer any and all of your questions or concerns. So you can rest assure we will meet your expectations and exceed them.
ePacked is our preferred shipping partner delivering faster and cheaper delivery than any one else. Shipping from our warehouse in china.
Shipping times may vary and not all products will be shipped together Shipping time varies by location. These are our estimates:
Location Estimated Shipping Time
Australia, New Zealand 10-30 Business days
United States 10-20 Business days
Canada, Europe 10-20 Business days
Mexico, Central America, South America15-30 Business days
This doesn't include our 2-5 day processing time
What About Customs?
Custom fees if any are to be paid by you. T's Bizarre does not pay for customs.
By buying our products you have taken responsibility for ensuring you understand your own local and state laws on importing and exporting products
Do You Supply Product Tracking?
Yes, you will receive your tracking information once the product has been shipped
If you haven't received your tracking information please contact us after 5 days of your purchase we will be happy to help you
Will My Products Be Shipped Together
For logistical reasons not all your products will be shipped together but you will be provided with tracking details and a receipt for your order
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels. Please Note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to Admin@tsbizarre.com and we will be happy to assist you in any way we can. Additionally, you can also fill in your information on the 'Contact Us' Page. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
For More Information Please Contact Us We Will Get Back To You Shortly.